SERIOUS STUFF - Payment - Damages - Returns - Security - Privacy - Warranty

Payment Methods This online store accepts only: Visa, Mastercard and Discover. Your credit card billing will read: THE TALKING TEDDY. Orders processed in U.S. funds only. We reserve the right to refuse any sale at any time. Damaged Deliveries Inspect your order upon delivery. If any part of your order arrives damaged, please contact our customer service staff for further instructions. Please call (970)586-6483 or e-mail ("contact us" on our home page) within five days of delivery. Save origional shipping box(s) and all packing materials. Do NOT return merchandise without a return authorization number. Merchandise returned without a return authorization number will be charged a 20% handling fee. Return Policy If by some rare chance you are not pleased with your purchase, please contact us by e-mail only (see "contact us" on our home page). Please include: your order number, name, address, phone number, e-mail address and reason for return. If you want to exchange or request a refund, you have only 10 days from the date of your delivery. Item(s) must be in origional condition, with all tags attached and in origional box. Items that have been played with, altered, worn, washed and are missing parts are non-returnable. Before making a return you must have a return authorization number supplied by Estes Ark. Sale, custom and special orders are not returnable. Origional shipping and handling charges will not be refunded (unless instructed otherwise). Returns must be sent by UPS, prepaid and insured (customer pays for all return shipping and insurance costs). The return authorization number must be visible on the outside of the box near the shipping label. Do NOT return merchandise without a return authorization number. Merchandise returned without a return authorization number will be charged a 20% handling fee. Shipping Refunds NO shipping or handling refunds or credits. (unless instructed otherwise). Security Order with confidence. This web site employs a Website Certificate, SSL security and Certified Website Security to ensure data communications are secure with 256 bit encryption technology. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. We do not accept credit card numbers delivered by email. Sending credit card numbers by email is not secure and should never be practiced. Privacy Policy We do not sell or give your information to third parties without your permission. For example, we do not sell your email address or other information to mass marketers. Privacy Protection for Children In compliance with the Children's Online Privacy Protection Act (COPPA). We will not knowingly sell products or service on our website to persons under the age of 18. Toy Saftey Estes Ark Toy Saftey Warranty Repair All items including Slot Cars and parts requiring manufacturer's warranty repair or replacement must be returned directly to the manufacturer and should NOT be returned to ESTES ARK or RAINBOW CURVE RACEWAY. Please contact us if you need the manufacturer's address or phone number. Please include all your shipping information and phone number and the reason for your return.